1. Introduction
Serenity Children Hospital ("we," "our," or "the Hospital") is committed to protecting the privacy and security of all information we receive from patients, their families, and website visitors. This Privacy Policy applies to our website at https://serenitychildrenhospital.in and all associated digital services.
By accessing our website or using our online services — including appointment booking, contact forms, or any patient portal — you acknowledge that you have read and understood this policy and consent to the practices described herein.
We encourage you to read this document carefully. If you have any questions, please contact us.
2. Information We Collect
We collect information in several ways to provide and improve our healthcare services.
Personal Information
When you use our website or contact us, we may collect:
- Full name of the patient and/or parent or legal guardian
- Date of birth and age of the child
- Contact details including phone number and email address
- Home address or city of residence
- Relationship to the patient (parent, legal guardian)
Appointment Data
When you book an appointment online, we collect:
- Patient name, age, and contact details
- Preferred doctor and consultation type (OPD, emergency)
- Appointment date and time preference
- Chief complaint or brief reason for the visit
Technical & Usage Data
We automatically collect certain technical information when you visit our website:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and navigation patterns
- Device type (desktop, tablet, or mobile)
3. How We Use Your Information
The information we collect is used exclusively for legitimate healthcare and operational purposes:
- Scheduling and managing patient appointments
- Providing accurate and personalized medical care
- Sending appointment confirmations, reminders, and follow-up communications
- Responding to inquiries submitted via our contact form or helpline
- Maintaining medical records as required by law
- Improving our website, digital services, and patient experience
- Complying with legal and regulatory obligations applicable to healthcare providers in India
We do not use your personal or medical information for unsolicited marketing, profiling, or sale to third parties for commercial purposes.
4. Medical Information & Patient Confidentiality
Medical Confidentiality. All medical records, diagnoses, treatment plans, and clinical notes are accessible only to authorised healthcare professionals directly involved in your child's care.
Medical information includes diagnoses, prescriptions, lab reports, radiology results, vaccination records, surgical history, and all clinical documentation generated during your child's care at our hospital.
This information is stored securely and access is restricted to treating physicians, nursing staff, and authorised administrative personnel. We maintain strict access control policies and audit logs for all medical record access.
Medical records will only be shared with third parties with your explicit written consent, except where disclosure is required by law, court order, or to prevent serious harm.
6. Data Protection & Security
We implement appropriate technical and organisational security measures to protect your personal and medical information. Our security measures include:
- Encrypted data transmission using SSL/TLS protocols
- Secure, access-controlled servers and databases
- Role-based access control for hospital staff
- Regular security audits and vulnerability assessments
- Staff training on data privacy and information security
While we take every reasonable precaution, no method of electronic storage is 100% secure. Please report any suspicious activity to us immediately.
7. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:
- With your consent — When you expressly authorise us to share records with a referred specialist or insurance provider.
- Legal requirements — When required by law, regulation, or court order.
- Public health authorities — For mandatory disease reporting as required by the Ministry of Health.
- Emergency situations — To protect the vital interests of the patient or another individual.
- Service providers — With trusted vendors who support our operations under strict confidentiality agreements.
8. Third-Party Services
Our website may link to third-party services (Google Maps, YouTube, Practo, social media). These services have independent privacy policies and we are not responsible for their data practices.
Third-party services we use include Google Analytics, Google Maps, WhatsApp Business, YouTube, and Practo. We encourage you to review each service's privacy policy before interacting with them.
9. Children's Privacy
As a children's superspeciality hospital, we understand the sensitivity of data related to minors. All personal and medical information for patients under 18 years of age is collected with the explicit consent of a parent or legal guardian.
We do not knowingly collect personal information from children directly through our website without parental consent. If you believe we have inadvertently done so, please contact us at serenitychildrenhospital@gmail.com immediately.
10. Data Retention
We retain personal and medical information for as long as necessary to fulfil the purposes described in this policy and to comply with our legal obligations:
- Medical records — Minimum 7 years from the date of last treatment, as required under Indian medical law.
- Appointment data — 3 years after the last appointment date.
- Website analytics — Up to 26 months in anonymised form.
- Contact form submissions — 2 years for follow-up purposes.
11. Your Rights
You have the following rights with respect to your personal data:
- Access — Request a copy of the personal information we hold about you.
- Correction — Request correction of inaccurate or incomplete data.
- Deletion — Request deletion of your data, subject to legal retention obligations.
- Object — Object to processing of your data for non-essential purposes.
- Portability — Request transfer of your data in a machine-readable format.
- Withdraw Consent — Withdraw consent for non-essential data processing at any time.
To exercise any of these rights, contact us at serenitychildrenhospital@gmail.com. We will respond within 30 business days.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or regulatory guidance. When we make material changes, we will update the date at the top of this page and notify patients where appropriate.
We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach us via any of the following:
Serenity Children Hospital
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Last Updated: July 2026 · © 2026 Serenity Children Hospital