Terms of Service

1. Acceptance of Terms

By accessing or using the website of Serenity Children Hospital ("the Hospital," "we," "our") at https://serenitychildrenhospital.in, or by using any of our online services — including the appointment booking system, contact forms, or patient information services — you agree to be legally bound by these Terms of Service.

If you do not agree to these Terms, you must immediately cease use of our website and services. We reserve the right to modify these Terms at any time, and your continued use following any change constitutes your acceptance of the revised Terms.

These Terms should be read alongside our Privacy Policy, which governs how we collect and process your data.

2. Medical Disclaimer

Always seek the advice of a qualified healthcare provider regarding any medical condition or concern. Never disregard professional medical advice or delay seeking it because of something you have read on our website.

The Hospital and its medical staff, directors, and employees shall not be liable for any decisions made based solely on information obtained from this website without direct medical consultation.

3. Emergency Services Disclaimer

This website is not designed for medical emergencies. Our online appointment booking, contact forms, and website chat are not monitored continuously for emergency situations.

In a medical emergency, call our emergency helpline, proceed to the hospital emergency department, or call the national emergency number 112.

4. Appointment Booking

By booking an appointment online, you agree to the following:

• All information provided during booking must be accurate and complete.
• An online booking request does not constitute a confirmed appointment until acknowledged by our reception team.
• We reserve the right to reschedule or decline an appointment if the information provided is inaccurate or the doctor is unavailable.
• You will receive a confirmation via SMS or email once your appointment is confirmed.
• Please arrive 10–15 minutes before your scheduled time with relevant medical documents.

Consultation Fees

Consultation fees are determined by the treating physician and are payable at the hospital. Fees are subject to change without prior notice. Fees displayed on the website are indicative and may vary.

5. Patient Responsibilities

As a patient or parent/guardian, you are responsible for:

• Providing accurate and complete medical history and personal information
• Following the treatment plan and instructions provided by your doctor
• Attending scheduled appointments or providing adequate notice of cancellation
• Treating hospital staff and other patients with respect and dignity
• Informing us of any changes in the patient's condition relevant to their care
• Settling all consultation, diagnostic, and treatment charges as per hospital policy

6. Website Usage

You agree to use this website only for lawful purposes. Permitted uses include booking appointments, researching our departments and doctors, and contacting the hospital for support.

You must not introduce viruses or malicious software, attempt unauthorised access to our systems, or engage in any activity that disrupts or damages our website or patient data. We reserve the right to block access from any user found to be abusing the website.

7. Intellectual Property

All content on this website — including text, images, logos, graphics, and software — is the property of Serenity Children Hospital or its content suppliers and is protected by applicable Indian and international copyright laws.

You may view, download, and print content for your personal, non-commercial use only. You may not reproduce, republish, redistribute, or create derivative works from our content without prior written permission.

8. Limitation of Liability

To the maximum extent permitted by applicable law, the Hospital shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, this website or its services.

This includes inaccuracies in website content, interruptions to service, unauthorised access to your data by third parties, or actions taken based on website content without medical consultation.

Nothing in these Terms excludes the Hospital's liability for death, personal injury, or gross negligence resulting from the provision of medical services, as governed by applicable Indian law.

9. External Links

Our website may contain links to third-party websites (government health portals, Google Maps, YouTube, social media). These links are provided for convenience only. We do not endorse, control, or accept responsibility for the content or privacy practices of any third-party website.

Accessing external links is done entirely at your own risk. We encourage you to review the privacy policies and terms of any external sites you visit.

10. User Conduct

You agree not to engage in any of the following:

• Posting or transmitting unlawful, defamatory, abusive, or discriminatory content
• Providing false or misleading information in forms or booking systems
• Impersonating a medical professional, hospital staff, or another patient
• Attempting to access restricted or administrative areas of the website
• Using the website to distribute spam or phishing content
• Using automated tools to generate fake appointments or form submissions

11. Appointment Cancellation Policy

We request that you notify us at least 2 hours before your scheduled appointment to allow us to offer the slot to another patient. Cancellations can be made by calling reception at +91-8679011066.

Doctor Unavailability

In the event a doctor is unavailable due to an emergency or prior commitment, we will contact you at the earliest opportunity to reschedule. We apologise for any inconvenience this may cause.

12. Privacy Reference

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also acknowledge and agree to the practices described in our Privacy Policy.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India, specifically applicable laws of the state of Uttarakhand, without regard to conflict-of-law principles.

Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Roorkee / Haridwar, Uttarakhand, India. Both parties agree to first attempt resolution through good-faith negotiation before seeking formal legal remedy.

14. Changes to Terms

We reserve the right to revise or replace these Terms at any time without prior notice. Changes become effective immediately upon posting to this page. The "Last Updated" date at the top of this document will reflect the most recent revision.

We recommend checking this page periodically. Your continued use of our website after any changes constitutes your acceptance of the new Terms.

15. Contact Information

If you have questions, concerns, or disputes regarding these Terms, please reach us via the following: